Refund policy
RETURN & REPLACEMENT
In order to return an item, you need to get in touch with us within 15 days of delivery of the order. For the same, kindly contact us at: nirjharisales@gmail.com
While contacting us kindly provide below mentioned details:
- Invoice of the product
- Image of the purchased items
- Reason for Return
– Please retain the original packaging (along with price tags, invoices, labels, freebies etc.) while raising returns.
– The Nirjhari team must receive and approve your return request. Once the product is approved for return, reverse pickup will be arranged.
– Some of pin codes are not feasible for Reverse pick up, in such cases the customer will need to send back the products by themselves within 7 days.
– Return Product has to be sent in Original and secured packaging and ensure product is unused or undamaged.
– Ordered products cannot be replaced with any other product
– The policies mentioned above are restricted to online purchases only.
to see our in-store (offline purchase) return & replacement policy.
CANCELLATION OF ORDER
– If you would like to cancel the order before it is dispatched, please contact us on above given details. Our team will confirm that the item is unshipped and cancel your order.
– If the item is already shipped then we will not be able to cancel your order. Please wait for the product to reach you and then raise a return request. Please note that shipping charges will be deducted from your refund amount.
REFUNDS
– We at Nirjhari Crafts value our customers by offering refund of the item purchased
– Refund initiation will be done after we receive and inspect the item. You will be intimated about the same
– Refunds will be credited within 10-12 working days of the above intimation. Payments made for orders online will be credited back to the original mode of Payment only.
– Kindly note, shipping and packaging charges will not be refunded in any case.
– In cases of 3 failed delivery attempts of prepaid orders, we will refund the amount back to you in 12-15 days of intimation of the same.
OTHER TERMS & CONDITIONS
– No returns will be accepted in case of Personal care/discounted items and customized products.
– No Returns or refunds for international orders under any condition.
– At any point, management reserves the right to discretion and take the final call regarding returns and refunds.
For Complaints & Feedback
nirjharisales@gmail.com